Delivery & Returns
FREE STANDARD DELIVERY throughout most of the UK.
For islands and remote areas a delivery charge will apply (see details below).
All deliveries will normally require a signature but if you are not going to be available to receive the delivery, please could you state during the checkout process where the driver can leave the parcel/pallet safely. Alternatively just email us email@example.com with any necessary details.
For small items, and smaller Log Stores, we use a courier for 24 to 48-hour delivery. If a Saturday courier delivery is required there will be a £12.50 surcharge, please call us 01300 345916 for this option.
Larger Log Store deliveries and heavy items are delivered on a pallet via Palletline and details of whether these items are currently in stock and a lead time will be on the page relevant to the item. For an exact delivery date please call us on 01300 345916.
Larger Log Stores, will usually be despatched within a few days (when in stock) via Pallet company for weekday delivery, and again will normally require a signature. Saturday deliveries by pallet are available, depending on postcode, at a surcharge of £39.00
To purchase:- add goods required to the shopping basket, click Checkout, select destination from the two drop down boxes and the basket will give delivery charge if applicable.
For most areas of mainland UK (see Zone 1 on the map) delivery is free of charge. For Highlands (Zone 2) the will be a surcharge for courier deliveries starting at £5, worked out on weight of the goods ordered, and for pallet deliveries starting at £79. Zone 2 includes the following postcodes: AB, IV, KW, PA21+ and PH19+. For all islands and Northern Ireland (Zone 3) please call us on 01300 345916 for a quote.
Dorset Log Store delivery
PLEASE NOTE: The delivery pallet size for most Dorset Log Stores is 1.2m x 1.5m (4ft x 5ft) x up to 2.2m high (depending on which Log Store) and the goods are wrapped and strapped on the pallet for you to unpack, the Pallet lorry driver will not unpack the pallet (or take it away - its free kindling!) for you but will put it, using his pallet handler, in as convenient a place for you as possible (steps, grass or gravel are not possible for this machine). The lorry is usually a small curtain-sided lorry with a tail-lift. If you think delivery this way may be a problem this way please contact us and we will consider other options.
Full delivery details can be found on our Delivery Information Sheet
Please notify us immediately by email firstname.lastname@example.org or phone if you find the goods damaged upon receipt and we will replace immediately. If you decide you no longer require the goods within 14 days of the day of receipt ('cooling off period'), we offer a full refund of original invoice including original carriage charges in accordance with EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) i.e. return postage costs are not refunded. Just return the goods with the original packing and we will refund your payment card. For returned goods over the 14 day 'cooling off' period we reserve the right to charge a re-stocking charge. Goods that have been used will not warrant a full refund but this will be considered on an individual basis.
Your rights to return goods are protected under the EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm