Please see our message on the Home Page for information about deliveries during the Coronavirus Crisis.

FREE STANDARD DELIVERY throughout most of the UK.
For islands and remote areas a delivery charge will apply.

ZONE 1: Mainland England, Wales and Lowland Scotland
ALL ITEMS FREE DELIVERY.
Other areas, according to postcode (Zone 2 & 3), may have a courier charge starting at £5.99 depending on weight of items.

Pallet delivery charges:
ZONE 2: For Scottish Highlands e.g AB, IV, KW and some KA, PA, and PH postcodes, there will be a surcharge of £50 - £100 (depending on postcode).
ZONE 3: For Northern Ireland, BT postcodes, there will be a delivery surcharge of £59.
For Channel Islands there is a surcharge of £100 for pallet deliveries, ex vat (large items).
Isle of Wight or Isles of Scilly pallet delivery surcharge £59 for PO30+ and TR21+ postcodes.
For Scottish Islands please call for a quote.

All deliveries will normally require a signature but if you are not going to be available to receive the delivery, please could you state during the checkout process where the driver can leave the parcel/pallet safely. Alternatively just email us timber@dorsetlogstores.co.uk with any necessary details.

For small items, and smaller Log Stores, we use a courier for 24 to 48-hour delivery. If a Saturday courier delivery is required there will be a £9.95 surcharge, please call us 01300 345916 for this option.

Larger Log Store deliveries and heavy items are delivered on a pallet via Palletline and details of whether these items are currently in stock will be on the page relevant to the item. For an exact delivery date please call us on 01300 345916.

Larger Log Stores, will usually be despatched within a few days (when in stock) via Pallet company for weekday delivery, and again will normally require a signature. Saturday deliveries by pallet are available at a surcharge of £39.00

To purchase:- add goods required to the shopping basket, click Checkout, select destination from the two drop down boxes and it will give delivery charge if applicable.

We would like to stress the importance of checking that you have entered the correct e-mail address and phone number, this is shared with no third parties other than couriers, but we do need it to confirm your order and give delivery dates. If you have not received an order confirmation email within a few hours please check your 'spam' folder. Thank you.

** Last ordering date for guaranteed Christmas delivery (by courier, not pallet) is midday on 18th Dec. However, we will continue to despatch orders until 2pm on 23rd Dec. Please call 01300 345916 for urgent requests.

** We ask that you check all deliveries the moment they arrive as any queries/errors will be difficult to correct until after 4th January.

** Last despatch date for Pallet deliveries (depending on lead times and stock availability) is Friday 18th Dec, although we are able to despatch until 21st Dec. delivery may not be until 29th Dec.

** Order non-pallet items up to 11am on 23rd Dec and we will despatch that day but delivery may not be until 29th Dec.

** Orders placed after 2pm on 23rd Dec will be despatched week beginning Monday 4th January.

PLEASE NOTE: Dorset Log Stores will be closing for the Christmas holidays on 24th December at midday, reopening again on Monday 4th January 2021.

You can order online throughout the Christmas shutdown period and orders will be despatched during the week beginning 4th Jan.

For any other queries please email timber@dorsetlogstores.co.uk during our closure (emails will be monitored), or call 01300 345916 and leave a message.

Thank you and we wish you all a Merry Christmas and Happy New Year.
Thank you for shopping with Dorset Log Stores in 2020.

PLEASE NOTE: The delivery pallet size for most Dorset Log Stores is 1.2m x 1.5m (4ft x 5ft) x up to 2.2m high (depending on which Log Store) and the goods are wrapped and strapped on the pallet for you to unpack at your leisure.

Within the description of each store it will mention whether the the unit/store arrives flatpacked only or whether you have the option (as with smaller stores) for it to arrive assembled.

The Pallet lorry driver will not unpack the pallet (or take it away - its free kindling!) for you but will put it, using his pallet handler, in as convenient a place for you as possible (steps, grass or gravel are not possible for this machine).

The Palletline lorry is usually a small 7.5tonne curtain-sided lorry with a rear tail-lift. If you think delivery this way may be a problem this way please contact us and we will consider other options.

Full delivery details can be found on our Delivery Information Sheet

Assembled or Flatpacked:
Some of our smaller log stores can be delivered fully assembled but please consider how you are going to move the store into place, not only dimensionally, but also weight-wise. All stores can be disassembled and reassembled if you find it necessary.

If your store is delivered in panels for self assembly we provide full colour instructions and all screws or bolts needed. You would need a cordless screwdriver and perhaps an extra pair of hands for larger stores. See some of our assembly video links with the log store information to show you how easy the assembly is (you can always call us if you have any queries, 01300 345916).

If you have an item that needs returning, whether because you ordered the wrong one or if it is faulty/broken, please call us on 01300 345916 to book the return in and we will advise of best return method. This may either be by courier or by post (EXCLUDES Pallet deliveries). You should also notify us by email of your return in order to protect your rights under the Consumer Contracts Regulations 2015.

Please include your order number, name and address details with the return. If returning for exchange or refund please make sure the goods are returned in new condition and in original packaging. Thank you.

Please notify us immediately by email timber@dorsetlogstores.co.uk or phone if you find the goods damaged upon receipt and we will replace promptly. If you decide you no longer require the goods for other reasons within 14 days of the day of receipt ('cooling off period'), you must return the goods to us as new and we offer a full refund of original invoice including original carriage charges (excludes pallet deliveries) in accordance with EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) i.e. return postage costs are not refunded.

Just return the goods with the original packing and we will refund your payment card. For returned goods over the 14 day 'cooling off' period we reserve the right to charge a re-stocking charge. Goods that have been used will not warrant a full refund but this will be considered on an individual basis.

Your rights to return goods are protected under the EU Directive on Consumer Rights 2015(Consumer Contracts Regulations 2013) which can be found at https://www.hmso.gov.uk/consumer-contracts-information 2015