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Customer Feedback via Feefo

Customer Feedback via Feefo

At Dorset Log Stores we use a Review Company called Feefo to provide us with independent feedback from our customers. The Feefo Review system, uniquely, is only for customers who have actually purchased a product from us so you can rely on the feedback being perfectly genuine.

We have received Feefo Gold Merchant status for 2015, 2016, 2017 and 2018. After a slight pause in our utilisation of their system from Feb to Dec 2019, we have returned to Feefo because they are 'simply the best'.

Approx. 10 days after receiving your delivery, Feefo will send you an email requesting a star rating and any feedback you may wish to give us (you can very easily opt out of their emails should you not wish to reply), and this will then be displayed on our website.

You can feedback anonymously if you wish and it is only used so we may improve our service and give other potential customers information. It is not shared with any other company. We appreciate and thank you for all feedback but hope that, should you have a problem with the delivery, you would contact us directly on 01300 345916 or by email timber@dorsetlogstores.co.uk so we can address this more immediately.

We are well known, here at Dorset Log Stores, to have a passion for designing and building some of the best if not The Best timber garden stores, wheelie bin stores and garden bird boxes in Britain. This passion for excellence spills over into our desire to provide you with the best shopping experience possible.

We love to receive feedback from our customers, whether it good or bad. That is why we introduced Feefo on to our site to enable customers to help us make shopping with us simply the best. So, when you receive your Feefo email for your order, please do let us know what you think.

All of us at Dorset Log Stores would like to say a huge thank you to our customers who take the time to email their thanks to us. We often put them on the staff notice boards and it certainly keeps everyone going. It is appreciated and makes it all worthwhile.

Kind regards,
Anne, Phillip and the Dorset Log Stores Team

Dorset Log Stores Gold Feefo Certificates

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