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Dorset Log Stores Guarantee

Guarantee:
All Dorset Log Stores carry a 15 year guarantee against rot and fungal attack (see 'About a Dorset Log Store').

We want to ensure your satisfaction. Goods that are received damaged or faulty will be replaced immediately. Please notify us immediately by email timber@dorsetlogstores.co.ukor by phone on 01300 345916 or 01300 345229 if you find the goods damaged upon receipt and we will replace immediately. If you decide you no longer require the goods within 14 days of the day of receipt ('cooling off period'), we offer a full refund of original invoice including original carriage charges in accordance with EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) i.e. return costs are not refunded. Just return the goods with the original packing and we will refund your payment card. For returned goods over the 14 day 'cooling off' period we reserve the right to charge a re-stocking charge. Goods that have been used will not warrant a full refund but this will be considered on an individual basis.

As well as our 15 year guarantee against rot, we also offer a 14-day No Quibble Guarantee on all our Log Stores, so that if the quality of materials or standard of workmanship is not what you expected, we can replace the product or refund your money. After this period any faults will be considered on an individual basis in order to rectify any problem as we do want you to be completely happy with your purchase and our service.

Flyte so Fancy Ltd (Dorset Log Stores) has been awarded membership of The Guild of Master Craftsmen. Membership was granted by The Guild's Council of Management in recognition of the company's commitment to work with skill and integrity, and its agreement to abide by The Guild's publicly declared aims and objectives.

If you need to reach us, please email us timber@dorsetlogstores.co.uk page, we normally respond within 24 hours (excl. bank holidays/weekends). Alternatively, you can call on 01300 345916, or fax us on 01300 345858 or write to us at Dorset Log Stores (Flyte so Fancy Ltd), Pulham, Dorchester, Dorset DT2 7DX

Your rights to return goods are protected under the EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) which can be found at http://www.hmso.gov.uk/consumer-contracts-information

All text and images on this website are ©Dorset Log Stores 2012-2018. Reproduction of part or all of text or images is only possible with the express permission of Dorset Log Stores (Flyte so Fancy).

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