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Dorset Log Stores Warranty


All Dorset Log Stores carry a 15 year Warranty against timber rot, insect and fungal attack (see 'About a Dorset Log Store') as well as our own 2- year workmanship warranty.

We want to ensure your satisfaction. Goods that are received damaged or faulty will be replaced as soon as possible. Please notify us immediately by email timber@dorsetlogstores.co.uk or by phone on 01300 345916 or 01300 345229.

If you decide you no longer require the goods within 14 days of the day of receipt ('cooling off period'), we offer a full refund of original invoice excluding a carriage return charge in accordance with EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) i.e. return costs are not refunded. Just return the goods with the original packing and we will refund your payment card. For returned goods over the 14 day 'cooling off' period we reserve the right to charge a re-stocking charge. Goods that have been used will not warrant a full refund but this will be considered on an individual basis.

As well as our 15 year Warranty against rot, we also offer a 2-year Warranty on all our Log and Garden Stores, so that if the quality of materials or standard of workmanship is not what you expected from our descriptions, we can replace the product, part of the product or refund your money (please adhere to our Fair Care Warranty Terms). After this period any faults will be considered on an individual basis in order to rectify any problem as we want you to be completely happy with your purchase and our service.

If you need to reach us, please email us timber@dorsetlogstores.co.uk, we normally respond within 24 hours (excl. bank holidays/weekends). Alternatively, you can call on 01300 345916 or write to us at Dorset Log Stores (Flyte so Fancy Ltd), Pulham, Dorchester, Dorset DT2 7DX. Your rights to return goods are protected under the EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) which can be found at www.hmso.gov.uk/consumer-contracts-information

All text and images on this website are ©Dorset Log Stores 2010-2019. Reproduction of part or all of text or images is only possible with the express permission of Dorset Log Stores (Flyte so Fancy).

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