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Terms & Conditions

DORSET LOG STORES (Flyte so Fancy Ltd) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us from the Contact Us page.

Our Contact details:-
DORSET LOG STORES
Flyte so Fancy Ltd
Pulham
Dorchester
Dorset DT2 7DX
Phone: 01300 3452916
Email: timber@dorsetlogstores.co.uk
Vat No GB845 1306 43
Company No 6273394 (England & Wales)

Making a purchase is easy through our website. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Vat is included at the current rate of 20%.

We accept all major credit and debit card payments (not American Express) on-line, or by telephone on 01300 345916.

BY CREDIT/DEBIT CARD: Select pay by Credit Card and you will be taken to our secure payment server, SagePay, where you can enter your payment details using secure 128-bit encryption. Email confirmations will follow immediately upon completion.

PAYPAL: We also accept payments through SagePay, just shop as normal and when reaching the Payments page you can select Paypal there.

If you experience problems making a payment through the website please check you have entered your email address correctly (e.g. no spaces, most payment errors are due to this problem), your name, address and particularly postcode are correct. If this still does not resolve the problem please call 01300 345916.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order when full payment has cleared, and hence a contract between us. Your Invoice will be included with the goods. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Carriage charges, where applicable, for all goods are worked out by weight. To find out delivery charges just add goods to the basket and then click Checkout, select destination and the delivery charge will be displayed. Vat is included at the current rate 20%. More information about deliveries can be found on our delivery Information page.

We currently only ship goods within the UK adn Channel Islands. No goods will be shipped without payment in full. Goods are supplied subject to conditions of sale. We do not relinquish title of these goods until payment is received in full.

Delivery:
Smaller log stores and small items are despatched via courier usually on a next working day delivery. If goods are placed on back order we will inform you by email and offer a refund if necessary. If your order is urgent please let us know and will do our best to get the goods to you as soon as possible.

Larger Log Stores (and any goods ordered at the same time) are despatched by Pallet delivery company to arrive on an agreed delivery date. You will receive a separate email, within 24 hours of placing the order, offering a delivery date. Please reply to this email and confirm whether the date given is convenient or not. As the Log Store orders are bulky and delivered on a pallet (usually measuring 4ft x 5ft), it is necessary to confirm with you whether you can accept the order personally or whether it is possible to leave the pallet safely at the delivery address. Please also consider whether access to your property is possible for a 7.5 tonne lorry and let us know if not so we can consider other options. A signature upon delivery is always preferable of course, in case of any damage that may have occurred during transit.

Security and Privacy Policy:
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption through the SagePay secure payment system and Flyte so Fancy Ltd (Dorset Log Stores) do not have access to your card details. You will also be asked to complete the Mastercard Securecard or Visa Verification option to further protect you, and us, from fraud. The order and address details are only decrypted after they reach our computer. They are not held in clear text on any website. For more details please read our Delivery Information page.

Dorset Log Stores do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

This website uses a web analysis tool (Google Analytics) using cookies that are able to be used to generate pseudonyms for user profiles. This is a traffic analysis tool only, no personal data is collected.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes

You can control the use of cookies on your computer and can turn them on or off at anytime. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system and browser version, and contents of your shopping basket in order to fulfil your potential order. Please note: We do not use cookies to store any of your personal or financial information on your computer.. You can control the use of cookies on your computer by either enabling or disabling them yourself but when disabling cookies you will find that certain funtions of the website will no longer be available e.g. shopping basket.

Google Analytics. If you would like to opt-out of Google Analytics, Google has developed a tool that works with major internet browsers to permit you to opt-out. For more information and install their opt-out tool, please click here: https://tools.google.com/dlpage/gaoptout

Cookies
We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We may also share information about your use of our site with our trusted social media, advertising and analytics partners, including Facebook. Online behavioural advertising is safe and transparent. Advertisers don't know who you are because the information that is collected can't be used to identify you and is based on browsing activity to deliver advertising that reflects these interests. To manage the collection of this data visit www.youronlinechoices.com to ensure your return rights are not infringed.

Reviews:
Ten days after your order has been shipped you will receive an email from Feefo.com, an online review service, asking you to review our service and products. Feefo are a completely independent company and we cannot amend, alter or influence what they display. You are under no obligation whatsoever to complete this review but your comments will provide us with valuable feedback to constantly give the best service.


Guarantee:
All Dorset Log Stores carry a 15 year guarantee against rot and fungal attack (see 'About a Dorset Log Store').

We want to ensure your satisfaction. Goods that are received damaged or faulty will be replaced immediately. Please notify us immediately by email timber@dorsetlogstores.co.ukor by phone on 01300 345916 or 01300 345229 if you find the goods damaged upon receipt and we will replace immediately. If you decide you no longer require the goods within 14 days of the day of receipt ('cooling off period'), we offer a full refund of original invoice including original carriage charges in accordance with EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) i.e. return costs are not refunded. Just return the goods with the original packing and we will refund your payment card. For returned goods over the 14 day 'cooling off' period we reserve the right to charge a re-stocking charge. Goods that have been used will not warrant a full refund but this will be considered on an individual basis.

As well as our 15 year guarantee against rot, we also offer a 14-day No Quibble Guarantee on all our Log Stores, so that if the quality of materials or standard of workmanship is not what you expected, we can replace the product or refund your money. After this period any faults will be considered on an individual basis in order to rectify any problem as we do want you to be completely happy with your purchase and our service.

Flyte so Fancy Ltd (Dorset Log Stores) has been awarded membership of The Guild of Master Craftsmen. Membership was granted by The Guild's Council of Management in recognition of the company's commitment to work with skill and integrity, and its agreement to abide by The Guild's publicly declared aims and objectives.

If you need to reach us, please email us timber@dorsetlogstores.co.uk page, we normally respond within 24 hours (excl. bank holidays/weekends). Alternatively, you can call on 01300 345916, or fax us on 01300 345858 or write to us at Dorset Log Stores (Flyte so Fancy Ltd), Pulham, Dorchester, Dorset DT2 7DX

Your rights to return goods are protected under the EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) which can be found at http://www.hmso.gov.uk/consumer-contracts-information

All text and images on this website are ©Dorset Log Stores 2012-2018. Reproduction of part or all of text or images is only possible with the express permission of Dorset Log Stores (Flyte so Fancy).

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