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100% Customer ServiceService Rating of 100%

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Terms & Conditions

Making A Purchase

Making a purchase is easy through our website. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Vat is included at the current rate of 20%.

At Dorset Log Stores we accept all major credit and debit card payments (except American Express) on-line, or by telephone on 01300 345916. Dorset Log Stores (Flyte so Fancy Ltd) is PCI DSS Compliant. PCI DSS is the Payment Card Industry Data Security Standard (PCI DSS). It is a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, Discover, and JCB

BY CREDIT/DEBIT CARD: Select pay by Credit Card and you will be taken to our secure payment server, SagePay, where you can enter your payment details using secure 128-bit encryption.  Email confirmations will follow immediately upon completion.

TO USE PAYPAL: We also accept payments through Paypal Express. Just shop as normal and click the PayPal button, you can then login usiang your PayPal ID. Once logged in you will be returned to our website (in case a carriage charge needs to be added according to your delivery destination). You then just need to tick the Terms & Conditions box and click Confirm to complete your order.

If you experience problems making a payment through the website please check you have entered your email address correctly (e.g. no spaces, most payment errors are due to this problem), your name, address and particularly postcode are correct.  If this still does not resolve the problem please call 01300 345916.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. Acceptance of your order is when full payment has cleared, and hence a contract exists between us. We have included this standard term to protect us in case a mistake has been made in pricing and we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. A VAT Invoice will be included with the goods.

Carriage charges, where applicable, for all goods are worked out by weight and destination. To find out delivery charges just add goods to the basket and then click Checkout, select destination and any delivery charge will be displayed.  Delivery is free to all mainland England, Wales and Lowland Scotland destinations. Vat is included at the current rate of 20%.

We only ship goods within the UK (please see available destinations map on our ‘delivery’ page). No goods will be shipped without payment in full.  Goods are supplied subject to conditions of sale. We do not relinquish title of these goods until payment is received in full.

Shipping And Handling

Deliveries to most of mainland UK is free, except to Isle of Wight, Isles of Scilly, Scottish Highlands and Islands, Channel Islands and Isle of Man where a surcharge will be applied in line with charges from our courier or pallet carrier. We will only despatch goods to UK addresses.

Carriage charges, where applicable, are worked out by weight of goods in the shopping basket and destination. To find out delivery charge just add goods to the basket and then 'checkout', select destination and the delivery charge will be displayed.

Delivery Schedule

Small items and small Log Stores are despatched next day when in stock via courier on a next working day delivery. If goods are placed on back order we will inform you and offer a refund if necessary. If your order is urgent please let us know and we will do our best to get the goods to you as soon as possible.

Larger Log Stores (and any goods ordered at the same time) are despatched via Palletline Transport Company and you will receive a separate email offering a delivery date. You can then confirm if this is an acceptable date for you or arrange an alternative. As the Log store orders are bulky and delivered on a wooden pallet (measuring 4ft x 5ft), it will be necessary to confirm with you whether you can accept the order personally or whether it is possible to leave the pallet safely at your delivery address. A signature upon delivery is always preferable in case of any damage which might have occurred during transit.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption through our secure payment service provider. They are not held in clear text on any website and we do not have access to your card details.


As well as our 15 year guarantee against rot and fungal attack in the timber, all Dorset Log Stores carry a 2-year Guarantee against faulty workmanship. If the quality of materials or standard of workmanship is not what you expected, we can replace the product or refund your money (this does not include natural wear and tear or mal-treatment). After this period any faults will be considered on an individual basis in order to rectify any problem as we do want you to be completely happy with your purchase and our service.

Flyte so Fancy Ltd t/a Dorset Log Stores has been awarded membership of The Guild of Master Craftsmen. Membership was granted by The Guild's Council of Management in recognition of the company's commitment to work with skill and integrity, and its agreement to abide by The Guild's publicly declared aims and objectives. 

Reaching Us

If you need to reach us, please email us using the link on the Contact Us page, we normally respond within 24 hours (excl weekends and bank holidays). Alternatively, you can call on 01300 345 916 or write to us at Dorset Log stores (Flyte so Fancy Ltd), Pulham, Dorchester, Dorset DT2 7DX. Our phone lines are open Mon-Fri 8am - 5pm and on Saturday 9am - 4pm (excl. Bank Holidays)

Privacy Policy

Flyte so Fancy Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment e.g to delivery companies. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

By giving us your email address you will automatically be added to our newsletter email list only. If you do not wish to subscribe to our email newsletter please either email Anne to or you can easily unsubscribe directly from the first newsletter you receive.

Google Analytics. If you would like to opt-out of Google Analytics, Google has developed a tool that works with major internet browsers to permit you to opt-out. For more information and install their opt-out tool, please click here: 

Returns Policy

Please notify us immediately by email, or phone 01300 345 916, if you find the goods damaged upon receipt and we will replace immediately.

If you decide you no longer require the goods or change your mind within 14 working days of the day after receipt ('cooling off period'), we offer a full refund of original invoice including original carriage charges in accordance with EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) i.e. return costs are not refunded.  You must inform us by email of your wish to cancel the order and return the goods to us within 14 days of informing us of your cancellation. Your refund will be paid within 14 days of receipt of the returned goods.

Just return the goods unused and in the original packing and we will refund your payment card. For returned goods over the 14 day 'cooling off' period we reserve the right to charge a re-stocking charge of up to £10. Goods that have been used will not warrant a full refund but this will be considered on an individual basis. We exclude refund of carriage costs of pallet deliveries due to costs once the pallet has been despatched but all cases will be considered on an individual basis.

You may call us to tell us about your wish to cancel your contract and we will advise on the best return method but your right to cancel must be exercised in writing as well e.g. by email, or mail.

For faulty goods we will always offer a replacement at no further cost to you. If you have any queries about returns and refunds please contact us on 01300 345 916.

We offer a 30-day No Quibble Guarantee on all our own housing products, that if the quality of materials or standard of workmanship is not what you expected, we can replace the product or refund your money.

Your rights to return goods are protected under the EU Directive on Consumer Rights (Consumer Contracts Regulations 2013) which can be found at

Remittance Terms

No goods will be shipped without payment in full by credit or debit card. Goods are supplied subject to conditions of sale. We do not relinquish title of these goods until payment is received in full. VAT is charged at 20% where applicable.
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